I had purchase a unit of LCD TV from Best Denki Great World City Branch.  Everything was go smoothly.  The sales been completed with delivery and installation schedule.  

 

On 03/07, I received the TV on time.  Unfortunately, the installer never turn up and no one call me (actual appt was 3pm - 6pm).  When I call Best Denki GWC around 6.10pm, one guy name Alvin told me that Sony department incharge had closed for the day ask me to call him again tomorrow so that he can check why no installer turn up, he even gave me his h/p to ease our communication.  I really appreciate it.  

 

On 04/07, when I call his h/p to find our the outcome, he was not answer the call after few attempts.  Finally, no choice, I call the branch customer service.  The answer I get is Alvin is not working today.  Then, I start to get mad about their irresponsiblities.  After some conversasion, they confirmed that the installation had confirmed at 05/07 3pm - 6pm.

 

As I really doubt their words, so I called Sony to double ensure the appointment.  The answer that I get is .. Best Denki GWC never made any appointment for my unit.  Immediately, I called Best Denki GWC again to clarify.  I have requested to talk to the branch manager but no one except the poor customer service lady dare to answer my question.  I really disappointed about their service.  This is the first time I experienced such unhappiness and this will also my last time visit this store again.

 

The re-appointment is on 05/07, hopefully everything will be on schedule.

They're not taking you seriously enough. I tell you what, try stomping into their store and start complaining in a loud, extremely audible voice. Make sure you turn as many heads as you can. Then only will they understand the magnitude of their problem and start doing something.

Hi Cindy,

 

Hey, tks for the info, I was actually going to purchase a new fridge there, so i guess i call it off better.

 

Best Denki, Japanese hor, how come so bad services leh, i think better call them Best Dengue fever.

tis proves that SxxY sux..

product yucks..svc yucks..

so many ppl having problem with their products..hw come it didn't occur to otr brands?..

Originally posted by Vendettus:

They're not taking you seriously enough. I tell you what, try stomping into their store and start complaining in a loud, extremely audible voice. Make sure you turn as many heads as you can. Then only will they understand the magnitude of their problem and start doing something.

Yo, we gals are not like this lah, we dun go in public and shout at pple, look awful lor, and beside, it spoil our image, we just want a good service, and Best Denki should provide good services and committed to their consigmented product.

 

Now you see, by hurting one customers, many will come to know, isn't that better than go shouting and in the end, pple at the back call us slut or whore///etc etc..no good. That is why i love the net.

Originally posted by angel7030:

Hi Cindy,

 

Hey, tks for the info, I was actually going to purchase a new fridge there, so i guess i call it off better.

 

Best Denki, Japanese hor, how come so bad services leh, i think better call them Best Dengue fever.

Yap Best Denki Japanese but staff, all SINGAPOREANS la haha

Originally posted by mrsmall:

Yap Best Denki Japanese but staff, all SINGAPOREANS la haha

Many jap companies and rest here, staff also singapore, but very gd services leh, some sent to japan to train, how come Best Denki like that one?? Look like all ah bengs, ah sengs, ah lians and ah Huas running the show.

Originally posted by Vendettus:

They're not taking you seriously enough. I tell you what, try stomping into their store and start complaining in a loud, extremely audible voice. Make sure you turn as many heads as you can. Then only will they understand the magnitude of their problem and start doing something.

Wow.. so cool.. never think of that, must learn more fierce..haha

Originally posted by angel7030:

Hi Cindy,

 

Hey, tks for the info, I was actually going to purchase a new fridge there, so i guess i call it off better.

 

Best Denki, Japanese hor, how come so bad services leh, i think better call them Best Dengue fever.

Thanks Angel, your quote "Best Dengue" very supper!!

Buy from an established and expensive retailer, one expects certain standards. Otherwise, why bother. I certainly do not expect such experiences for such prices...

Originally posted by Vendettus:

They're not taking you seriously enough. I tell you what, try stomping into their store and start complaining in a loud, extremely audible voice. Make sure you turn as many heads as you can. Then only will they understand the magnitude of their problem and start doing something.

man... that is extreme... lol

you know once i bought a tv from bd at ngee ann and supposedly it's to be delivered the week after. but the guy said if i paid him 10 bucks he will get it delivered on the same day. somehow i feel it wasn't part of the business... lol

buy from harvey norman!

Originally posted by youyayu:

buy from harvey norman!

their service is no better.

ya, dun buy better.

go japan and shop if u wan tip top service, confirm no horse run.

all dept stores sucks big time.

sales staff attitude problem, customers stuck up attitude.

bcos this is spore.

Originally posted by Cool-gal:

ya, dun buy better.

go japan and shop if u wan tip top service, confirm no horse run.

all dept stores sucks big time.

sales staff attitude problem, customers stuck up attitude.

bcos this is spore.

damn right...

dun down the whole chain jus becos of 1 unpleasant encounter at 1 branch

.....i ordered an LCD at about 2pm and it got delivered at 6pm the same day

Erm... dunno how to install the TV yourself?

Anyway, if it was me, I will call and have them pick up the TV and refund the purchase.

talk about bad experience. i'm still fuming and will NEVER go back there again

http://www.sgforums.com/forums/1476/topics/147908?page=2

Originally posted by caleb_chiang:

Erm... dunno how to install the TV yourself?

Anyway, if it was me, I will call and have them pick up the TV and refund the purchase.

u better think twice hor, money go out very hard to come back, there will be dragging process, and u may get more frustrated.

Originally posted by Cowbaycowboo:

dun down the whole chain jus becos of 1 unpleasant encounter at 1 branch

.....i ordered an LCD at about 2pm and it got delivered at 6pm the same day

Cos u cow size mah, they scare of you, anyway the person who served you, is he a gay?

Originally posted by angel7030:

Cos u cow size mah, they scare of you, anyway the person who served you, is he a gay?

he gay??? i could have sworn it was a chiobu...if not i never could have spent that 3K...now my house got 4 LCD TVs

Originally posted by Cowbaycowboo:

he gay??? i could have sworn it was a chiobu...if not i never could have spent that 3K...now my house got 4 LCD TVs

oh, 4 LCD, toilet also have hor. Buy so many liao, chiobu got give you any special offer or not?

got give... *finished wiping salivas remembering her low cut...*

bottomline...sometimes it's your luck in getting the right service...and of course after delivery your luck in getting a good product without defects

Originally posted by Cowbaycowboo:

got give... *finished wiping salivas remembering her low cut...*

becareful, maybe he is a gay, got check the product bottom mechanism or not?